Feedback Management

Proactive Feedback Management for Better Guest Experiences

Identify and resolve issues before they reach public review sites. With GuestiFi's intelligent feedback tools and AI response assistant, you stay in control of your reputation.

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STATUS

Private Feedback

📥 Feedback Inbox 1 New

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John D.

Visits: 2 • Just now

★★☆☆☆

"Food was great, but we waited over 20 minutes for our drinks to arrive. A bit disappointing compared to last time."

✨ AI DRAFT

Hi John, thanks for your feedback. I'm so sorry about the wait for your drinks! We're looking into this with the bar team immediately. We'd love to make it up to you—please show this message for a free round on your next visit.

Send Reply Edit

Resolve Complaints Before They Go Public

Negative reviews can harm your business if left unaddressed. GuestiFi captures guest complaints privately, routing them directly to your dashboard—never to public review platforms.

Receive instant notifications and resolve issues before they escalate.

Unhappy Guest ☹️

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Private Inbox 🛡️

Public Review 🚫

AI-Powered Feedback Responder

Free up your team’s time with GuestiFi’s AI Feedback Manager. Our built-in tool auto-generates personalized responses to guest complaints and suggestions in seconds.

Review, edit, and send with one click—maintaining a high standard of care without the manual workload.

"Service was a bit slow today..."

AI Sorry about that! We're addressing this with the team...

Actionable Insights with Feedback Analysis

Understanding what your customers are really saying is essential. GuestiFi highlights common keywords in positive and negative feedback, giving you a clear overview of trends.

✓ Spot recurring issues like "slow service"
✓ Highlight wins like "friendly staff"

Great Food 👍

Wait Time ⏱️

Friendly Staff 😊

Why Feedback Management Matters

Managing customer feedback doesn’t just protect your reputation – it improves it. Businesses that engage quickly see higher retention and better rankings.

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Reduce Complaints

Resolve issues privately before they become public reviews.

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Improve Ops

Use trend insights to fix recurring service or product issues.

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Build Loyalty

Strengthen customer relationships with timely follow-ups.

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Earn Trust

Show guests you listen and care about their experience.

Frequently Asked Questions

How does GuestiFi collect guest feedback?

Feedback is collected via post-visit surveys and triggers built into the WiFi experience. Guests can seamlessly rate their experience and leave optional comments.

Where does negative feedback go?

Negative feedback is kept private and routed immediately to your GuestiFi dashboard. You’ll be notified instantly so you can take action before it goes public.

Can I reply to guests through the platform?

Yes. You can send personalized responses directly from your dashboard to the guest's email. Our AI assistant can even help write these replies to save you time.

Does GuestiFi support feedback reporting?

Absolutely. Our analytics tools break down feedback trends, popular keywords, and guest satisfaction scores over time to help you track performance.

Can I automate replies with AI?

Yes. GuestiFi’s built-in AI responder generates draft replies to guest comments that you can review, edit, and send with one click.

Join hundreds of venues using GuestiFi

Stop letting your guest Wi-Fi go to waste. Start capturing data today.